Kids Help Phone — RiseUp
- Black & African youth
- 24/7
For African, Caribbean and Black youth. Text RISE to 686868.
Newcomers · Mental health
A quiet room after work is a long way from a full house in Kenya. This page is about that feeling, about shame, about what stays private, and about help you can reach without an OHIP card.
Last checked October 27, 2026. Rules change, so confirm on the linked page before you go or pay anything. Soma kwa Kiswahili.
The first weeks can be all paperwork. Then the paperwork slows down, and you come back to a quiet room. At home, family, neighbours and friends were around. Here the evening can be just you, a phone, and the dark.
In late December the sun sets in Thunder Bay a little after 5 p.m., so the night starts early. Holidays make the quiet louder: Christmas, and Jamhuri Day on December 12, when home is celebrating and you are here.
You do not have to fill the whole week. A few low-pressure ways to break the isolation:
Sources: timeanddate, Thunder Bay sun table for December 2026 (sunset a little after 5 p.m.; confirm a given day on the National Research Council sunrise and sunset calculator); Thunder Bay Public Library, "Get a card"
There is a script that says you should look strong. You made it to Canada, so what is there to complain about?
None of that is a small thing, and none of it means you have failed.
Anxiety, low mood and depression are health problems.
Source: Government of Ontario, "Mental health services"
Ontario's health privacy law is the Personal Health Information Protection Act (PHIPA).
A counselling visit is not an immigration interview, and it is not the medical exam IRCC uses when an application needs one. That exam is done by a panel physician. This page is general information, not immigration or legal advice.
Thunder Bay is a small city. If you do not want to sit in a waiting room where you might know someone, use a phone or text line, or a video visit with someone who is not down the street.
PHIPA covers Ontario health providers. National helplines and settlement agencies have their own privacy policies, so ask them.
These are free even if you do not have an OHIP card:
Sources: Information and Privacy Commissioner of Ontario, "Consent and your personal health information" and "Your health privacy rights in Ontario"; IRCC, medical exams; CMHA Thunder Bay, crisis response; Children's Centre Thunder Bay, walk-in / talk-in; Thunder Bay Multicultural Association, newcomer services; Lakehead University counselling; Confederation College counselling
For African, Caribbean and Black youth. Text RISE to 686868.
Culturally safe mental health care for Black communities in Canada. Use Find a Therapist on their site.
Psychology Today Canada is a directory where therapists list themselves. Read each listing for video sessions and for someone who works with Black or African clients.
Before you book, check the person is registered in Ontario on a public register: the College of Registered Psychotherapists of Ontario, the College of Psychologists and Behaviour Analysts of Ontario, or the Ontario College of Social Workers and Social Service Workers.
A private therapist sets their own fee. OHIP pays for a doctor, not for that private fee. Ask your student union's extended health plan, or your workplace benefits, whether they pay for a registered psychotherapist or social worker.
At Lakehead, UHIP is the basic student health plan and is separate from the student union's extended plan. See what UHIP is.
A free, confidential Muslim youth helpline, faith-aware, at 1-866-627-3342. The site says the helpline is available 24 hours a day, 7 days a week.
Settlement workers for newcomers: orientation, language, employment help, and a way into local services.
Sources: Kids Help Phone, RiseUp; Black Mental Health Canada; Psychology Today Canada therapist directory; Government of Ontario, "What OHIP covers"; Naseeha Mental Health; Thunder Bay Multicultural Association, contact and newcomer services
Call or text 988, the Suicide Crisis Helpline, any time.
Call or text 807-346-8282, or toll free 1-866-888-8988, 24 hours a day, every day, any age. A mobile crisis team works in the city from noon to midnight. The text service is free.
Call 811, or chat with a nurse online, 24/7. Free and confidential, including for depression and anxiety.
Ontario lists Talk4Healing for Indigenous women: call or text 1-855-554-4325, any time. It is culturally grounded support, not a general line for every newcomer.
Free, confidential support for French-speaking women, 16 and over, who are dealing with violence. 234 Van Norman Street, Thunder Bay.
Office 807-788-0613, toll-free 1-888-415-4156, Monday to Thursday, 9 a.m. to 4:30 p.m. For a shelter, the site points to Fem'aide, 1-877-336-2433, 24 hours.
1-866-531-2600, or text CONNEX to 247247. Free, confidential help finding mental health and addiction services near you, 24/7. You can also search for a friend or family member. If you are in crisis, call or text 988.
Free cognitive behavioural therapy and related support for adults 18 and over living in Ontario, for depression, anxiety and related problems. In Northwestern Ontario the network is led by St. Joseph's Care Group.
Children's Centre Thunder Bay, with Thunder Bay Counselling, offers walk-in / talk-in counselling with no fee. Call (807) 700-0090 for phone, video or in-person sessions. They say partner agencies offer free clinics five days a week across the city and district.
NorWest Community Health Centres, 525 Simpson Street, (807) 622-8235. The walk-in clinic is for NorWest clients and for people with no doctor or nurse practitioner elsewhere. It is free with a valid Ontario health card. Details are in the health care guide.
Free short-term counselling. New clients fill in an online intake form first; after that, book online or call.
Free, confidential counselling for every Confederation student. Student Success Centre, Shuniah Building room 153. Phone (807) 475-6618 or toll free 1-833-330-1550.
1-866-925-5454, or text GOOD2TALKON to 686868, 24/7.
Sources: 988 Suicide Crisis Helpline; CMHA Thunder Bay, "Crisis Response Services" and contact; Government of Ontario, "Mental health services"; St. Joseph's Care Group, Ontario Structured Psychotherapy and OSP FAQ (PDF); ConnexOntario; NorWest Community Health Centres, walk-in clinic; Children's Centre Thunder Bay, walk-in / talk-in; Lakehead University, counselling; Confederation College, counselling; Good2Talk; Government of Ontario, "Find mental health support"; Centr'Elles, "Coordonnées" and home page
Under Ontario's PHIPA, a health provider needs your consent to share your personal health information, except where the law allows it without consent. Seeing a counsellor does not get reported to IRCC, your employer, your school or your landlord, apart from a few legal exceptions such as a serious risk to someone's safety or a court order. A counselling visit is not IRCC's medical exam, which a panel physician does. This is not immigration advice.
CMHA Thunder Bay's 24/7 text line is free, and Children's Centre walk-in counselling lists no fee. Settlement help at the Thunder Bay Multicultural Association is worth a call. LINC English classes are free for eligible newcomers, mainly permanent residents and Convention refugees. Enrolled students get free counselling at Lakehead or Confederation. Any Ontario college or university student can use Good2Talk.
Kids Help Phone's RiseUp service is for African, Caribbean and Black youth. Text RISE to 686868, or call 1-800-668-6868, or text CONNECT to 686868, 24/7. Black Mental Health Canada connects Black communities with care, at 1-888-220-2510 on weekdays.
The Ontario Structured Psychotherapy Program offers free cognitive behavioural therapy for adults 18 and over living in Ontario. In Northwestern Ontario, St. Joseph's Care Group leads it, in person, by phone or by video. You can apply yourself, and you do not need a family doctor. The program collects your Ontario health card number when you enrol, so if you don't have one yet, call St. Joseph's OSP at 807-624-3543 first. It is not a crisis service. In a crisis, call or text 988.
No. Ontario lists Talk4Healing for Indigenous women. Call or text 1-855-554-4325, any time. It is culturally grounded support, not a general line.
Centr'Elles, 234 Van Norman Street, offers free confidential support for French-speaking women 16 and over. The office line is 807-788-0613, toll-free 1-888-415-4156, Monday to Thursday, 9 a.m. to 4:30 p.m. For a shelter, the site points to Fem'aide at 1-877-336-2433, 24 hours.
This page is general information, not medical, legal or immigration advice. If you are not sure how serious something is, call 811 and talk to a nurse. In a crisis, call or text 988. In an emergency, call 911.
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